You DHCP server claim there is no free IP to deliver.
This issue is fixed on 3.06.200174 version or above.

1) Disable fixed addresses from database.

Before 3.06.200174 all new computer is automatically fixed from Artica Database.

• On the DHCP configuration, disable the “Fix resolved hosts IP addresses”.
• Click on Save (even it is already disabled)

2) Purge leases

• Click on the “Leases” tab
• Click on “Empty” button on the head table.

This will purge all already leases entries.

ERROR: ‘.gs.apple.com’ is a subdomain of ‘gs.apple.com’
ERROR: You need to remove ‘.gs.apple.com’ from the ACL named ‘GlobalWhitelistDomains’
FATAL: Bungled /etc/squid3/acls_whitelist.conf line 17: acl GlobalWhitelistDomains dstdomain “/etc/squid3/acls_whitelist.dstdomain.conf”

This means your whitelist are in conflicts with the default whitelists added by Artica.

To make it works, go to “Your Proxy” and click on permanent authorizations

• Turn to off default Allows options.
• Click on Apply

Every day we have this error  occurs in event log, how to avoid it ?
This because the Apache service is still enabled but not used.

• Click on the TOP Menu button “System“
• Choose on the right panel, “Web Servers“

• Click on “Disable the feature” button

C

You have created rule that should block icloud.com but this rule has no effects.
This is caused by default whitelisting in Artica.

• On your proxy, select “Permanent authorizations“

Turn OFF “Enable the Internet/Proxy compatibilities” option and click on Apply

Your ACLs on icloud.com should now take effects.

After upgrading to 3.06.200050, Artica is unable to be updated on 3.06.200056 and generates periodically the following error “Unable to download index file with error 403, Access denied”

This errors occurs when Artica try to download the index file trough it’s dedicated port but the port return a 403 error according Active Directory authentication.

To fix this issue:

• Download the artica-3.06.200051.tgz
• Apply this patch using the following method
• Your Artica version will  be upgraded to 3.06.200051
• On the top menu, click on “Action“
• Choose Services operations

• Click on “Complete rebuild“

• Try to update to 3.06.200056

• To generate a debug file, open the main HotSpot section.
• Turn on the debug section and click on apply.

• Try to generate the issue and return back the main section.
• Click on the hotspot.debug.gz link in order to download the file

Artica is designed to be in a company network.
Steam games are by default denied using the User-agent rules.

• Go to “Your Proxy” and open the Browsers rules link

• In the bottom of the table, type “steam” and click on the link

• Turn off the enabled feature and click on Apply button

• Click on Apply on the top table to make the rule in production mode

When enable the Active Directory, computers outside the domain are unable to authenticate trough the basic authentication popup.

To make it run, you need to link the system to the Active Directory.

• On the top menu, click on the button “Members options“

• Choose Users and System

• Turn on the Link the system with the Active Directory database option
• Click on Apply

In Artica Web console, passwords fields can be switched to clear text by clicking on the key near the field.
The v3.06.200018 allow to remove this possibility.

• If you did not want this feature, click on System on the top menu
• Select Web Interface settings on the Web services section.

• Turn on Disable password switch in order to remove possibility to see passwords in clear text

This feature is available on Artica v3.06.200012 or above.

To change the Ciphers on the Web SSL Artica console, click on System on the top menu.

Choose Web Services/ Web Interface settings

• Choose HTTP engine tab
• Enable the Cipher Suites checkbox.
• Set the Ciphers level
• Click on Apply

After click on Apply the Web console will restart.
If the restart failed, that means your Cipher Suites is wrong.
To fix it, go into the system and remove the /etc/artica-postfix/settings/Daemons/SSLCipherSuite file.
Perform a artica Web console restart by typing /etc/init.d/artica-webconsole restart